Flex Equipment Warranty Policy
Important Update re the Service Department & Covid Precautions
For inhouse requests for service call outs:
- If you are in quarantine, you must inform us before we arrange a time to come out
- Masks to be worn by our technician and the customer at all times
- To maintain social distance at all times & surfaces will be wiped and cleaned after service
Our service team can assist via phone, or video calls as best as possible and parts will be sent out via courier.
For more information, please contact: service@flexequipment.com.au
Flex Fitness Equipment has been a supplying equipment to retail, semi commercial and commercial clients for over 10+ years.
Customers might need to replace products based on the usage and wear & tear. This document forms the basis of this warranty policy.
The items we stock come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
It is the responsibility of the purchaser to ensure the product is suited to their needs and correct installation and maintenance procedures are followed. The purchaser also has a responsibility to ensure that further users or clients use and handle the products as intended.
We highly recommend that you perform regular equipment audits to ensure correct assembly and maintenance.
Products sold by FLEX are covered by a manufacturer's warranty for the structural integrity of the product, as long as the product is fit for purpose.
If your product turns out to be faulty or damaged, FLEX will repair, replace or refund the item unless ( but not limited to) :
- The product not being used for its intended purpose
- Normal wear and tear
- Cosmetic wear and tear
- Misuse
- Incorrect installation
- Incorrect Assembly
- Improper Storage
- Lack of a maintenance plan
- A poor maintenance plan
- Out of the warranty period
- No proof of purchase
Our product range is constantly increasing, and new items are always added. If you cannot find your item / category, the item will by default have a 3month manufacturer's warranty.
Unless otherwise stated, all products have a 3month manufacturers warranty, from the date of invoice.
Warranty Claims
Claiming your warranty is easy and can be done in a few simple steps. Please ensure you have read and understood the warranty policy before lodging a claim.
False or Invalid Claims
An false or invalid claim is a claim that is lodged without fully understanding the warranty policy.False or invalid claims will incur a charge of $50 per claim and $89 if a call out is required. This is to allow for the time and labour involved in investigating the claim.
Example of false or invalid claims that will incur a fee:
A product that is out of warranty or where you do not have a valid receipt
- Wear and tear on an item eg wear and tear from training on rubber flooring
- Chips or scuffs to paintwork on a kettlebell after using it
- A treadmill motor or belt that was never maintained
- A spin bike used in a commercial gym where it is only suited to home or PT use
- Wall balls smashed against a wall or the ground and not used correctly
Steps to claim:
Claim > Assessment > Testing > Outcome
- To lodge a claim you will need the info below via the service request form on the website ( Claims will only be accepted via email or the service request form)
- 1. Invoice number and date
- 2. Name of the item and the issue
- 3. Submit relevant photos and videos
- 4. Your contact info
Please include all the relevant info. Any missing info will only add to delays in processing your claim.
Once all the info is received, an experienced service tech will review the claim.
Expected time frame
The outcome will vary based on the item. In some cases we have to contact the manufacturer or test the product.
If the issue is a clear manufacturing defect, your claim will be escalated.
Outcome
lf warranty claims will be reviewed by a senior manager in consultation with a service tech before a final decision is made. If you wish to dispute the outcome, we recommend you independent advice.
Products
Products covered by the warranty policy in this document are listed below. Additional information including warranty period, exclusions and maintenance requirements is also listed.
Delivery and Assembly
Where delivery and assembly is included in the installation through staff of sub contractors of Flex Fitness Equipment, the customer is responsible for checking the final install. Any issues must be reported immediately in writing. Flex Fitness Equipment is only responsible for assembly of the equipment.
We are not responsible for the maintenance of the equipment. It is the responsibility of the client to ensure the install is suitable for his/her purpose and that it will handle the weight loadings he/she wishes it to. It it the responsibility of the customer to ensure all enquipment is securely attached to the floor where necessary.
The client is also responsible for bolting down the equipment to ensure it is sturdy. This may be required in a commercial environment e.g. a personal training studio or a commercial gym. For example - If Flex Fitness equipment is required to deliver and install a rack or cage, the client is responsible for checking that the rig is dyna bolted to the floor and is sturdy enough for his/her requirements. Standard delivery and assembly terms and conditions will also apply.
Maintenance
Caution – for safe operation Always inspect equipment prior to operation. Look for loose bolts and frayed cables. Repair or replace any damaged or worn parts and tighten all loosened hardware. As part of Flex Fitness Equipment's normal installation and setup process, all bolts must be tightened and checked after the first 1-2 hours of initial usage and then periodically, un-tightened bolts and nuts may become loose, causing damage, which may void warranty and be dangerous to the user.
After using the equipment, always clean and wipe down the equipment. Perspiration that continuously settles on the frame and pads may cause rust or damage to the unit. Damage resulting from lack of proper maintenance will not be covered under warranty. All products sold by Flex Fitness Equipment must be maintained as per specifications in the maintenance / operations guide supplied by the manufacturer or as above. Failure to maintain and service equipment will result in the warranty being void.
Warranty Exclusions
1. Warranty is return to base unless otherwise stated. The product must be returned to our warehouse in Wangara, Perth WA. All transport costs to the warehouse and back to the customer will be covered by the customer.
2. Onsite service is only available in selected areas and will incur a callout fee of $89/hr. Refunds will not be offered except where Flex Fitness Equipment has failed to remedy the defect through repair or replacement. Onsite service is not available for products under $500
3. A Tax invoice as proof of purchase is required for all warranty claims.
4. Warranty only applies to the first owner. The warranty cannot be transferred to a second owner
5. This warranty extends to consumer use only and is void when the product is used for commercial, institutional, or hire use, except when the product is purchased for commercial use and a commercial warranty is issued. Service conditions apply to products sold to commercial and institutional facilities
6. Equipment must be used and stored indoors in a dry and dust free environment and warranty will be void if used/stored outdoors, in a garage, shed, under a patio or any outdoor environment.
7. The equipment must be serviced regularly at least once every year or as per the manufacturers specification for the warranty to be valid.
8. Our Lifetime Warranty policies guarantee the lifetime of the product on the market. Lifetime is considered to be 5 years unless otherwise stated specifically.
9. Damage occurred in transport, abuse, neglect, misapplication (e.g. a domestic product used in a commercial environment) or improper assembly of the product.
10. Cosmetic items including but not limited to plastics, grips, seats, paintwork. The warranty does not cover calls to correct installation of the equipment or to instruct owners of how to use the equipment.
11. Normal wear and tear. All warranty will be void if the product is used for purposes other than those intended. Where there is evidence that such activities have contributed to component failure will result in the warranty being voided. The Warranty does not cover pickup, delivery, or freight charges connected or relating to repairs.
12. The Buyer shall inspect and verify the goods on delivery and shall within three (3) days of delivery notify Flex Fitness Equipment in writing of any alleged defect, shortage in quantity, or damage upon checking the goods. No change of mind will be accepted.
Limitations of Warranty
The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Flex Fitness Equipment, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Flex Fitness Equipment.
The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in transportation of the product.
The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Flex Fitness Equipment, such as lightning or other natural and weather related events or wartime environments.
The warranty does not cover any labour involved in the removal and/or reinstallation of warranted equipment or parts on site, or any labour required to diagnose the necessity for repair or replacement.
The warranty excludes any responsibility by Flex Fitness Equipment for incidental or consequential damages arising from the use of the equipment or products, or for any inability to use them either separate from or in combination with any other equipment or products.
Weight Loadings
Weight ratings are meant to be used as a general guide only. You must ensure you test the equipment for yourself. Weight loadings must never be exceeded. All fitness equipment is sold on an 'as is' basis and the specifications are only those supplied by the manufacturer. Flex Fitness Equipment does not manufacture any equipment and does not accept any liability for weight loadings.
Exclusive remedies
Flex Fitness Equipment’s warranty, as stated, is in lieu of all other warranties, expressed, implied, or statutory, including those of merchantability and fitness for a particular purpose. The buyer shall pass on to any purchaser, lessee, or other user of Flex Fitness Equipment’s products, the aforementioned warranty, and shall indemnify and hold harmless Flex Fitness Equipment from any claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its agents, or employees have made additional warranties or representations as to product preference or use. The remedies provided herein are the buyer’s sole and exclusive remedies. Flex Fitness Equipment shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.
FOR EXCLUSIVE BRANDS SUCH AS:
Matrix, Horizon, Tempo and Johnsons, please visit the Manufacturers site to lodge a service request:
PRODUCT WARRANTY
| Category | Type of Warranty | Warranty Period | DO NOT: | Exclusions | Maintenence Plan |
| Cardio | |||||
| Treadmills - OMA | Manufacturing Fault | 10 years Frame and Motor, 12m parts and labour | • Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
|
Treadmills - Strength Master |
Manufacturing Fault |
10 years Frame and Motor |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Go30 Treadmills |
Manufacturing Fault | 2 years Frame and Motor 12months parts and labour |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Airmill Air Runner | Manufacturing Fault | 5 years Frame 12months parts and labour |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Bikes & Recumbents | Manufacturing Fault | Frame: 2years 12months Parts and Electronics |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Upright Bikes | Manufacturing Fault | Frame: 2years 12months Parts and Electronics |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Spin Bikes | Manufacturing Fault | Frame: 2years 12months Parts and Electronics |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Air Bikes | Manufacturing Fault | 5 year frame, 1 year parts | • Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| CrossTrainers | Manufacturing Fault | Frame: 5years 12months Parts and Electronics |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Rowers | Manufacturing Fault | Frame: 2years 12months Parts and Electronics |
• Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Airmill Ski Ergs | Manufacturing Fault | 12months | • Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Go30 Range | Manufacturing Fault | 12months frame and electronics ( Return to base) | • Do not use any form of Harsh Chemicals on machine in an attempt to clean it. • Over tighten any tension bolts |
• Cosmetic or surface damage • Damages caused by unathorised service technicians or repairmen • Damage caused by incorrect installation (unauthorised technician) |
• The Goods should be used and maintained in accordance with the Maintenance Requirements, the User Manual and any instructions that Flex Fitness Equipment may issue from time to time • To be cleaned using a dry cloth and PH neutral chemicals • All repairs to be carried out by an authorised Flex Fitness service technician. |
| Stength | |||||
| Bench Press | Manufacturing Fault | 12months frame , 6months upholstery | • Allow sharp items near bench so as to not damage upholstery • Allow hard items to hit bench so as to not chip powder coating • Use harsh chemicals to clean any part of bench |
• Normal wear and tear associated with use, cosmetic or surface scratches • Upholstery coming undone which is considered normal wear and tear (this can easily be repaired with a hot glue gun or staple gun) |
• Remove sweat regularly with a clean dry cloth (microfibre is best to also remove bacteria) • Regularly check for signs of wear and tear and replace or repair as necessary to prevent major damage. |
| Flat and Fid Benches | Manufacturing Fault | 12months frame , 6months upholstery | • Allow sharp items near bench so as to not damage upholstery • Allow hard items to hit bench so as to not chip powder coating • Use harsh chemicals to clean any part of bench |
• Normal wear and tear associated with use, cosmetic or surface scratches • Upholstery coming undone which is considered normal wear and tear (this can easily be repaired with a hot glue gun or staple gun) |
• Remove sweat regularly with a clean dry cloth (microfibre is best to also remove bacteria) • Regularly check for signs of wear and tear and replace or repair as necessary to prevent major damage. |
| Standard and Olympic Weights | Manufacturing Fault | 12months | • Use outside or on any rough surface • Use with any barbells that have a collar over 28mm or 50mm in diameter |
• Normal wear and tear associated with use, cosmetic or surface scratches | • Avoid prolonged exposure to the elements. |
| Bumper plates | Manufacturing Fault | 12months | • Use outside or on any rough surface • Use on any surface without appropriate impact absorbing flooring such as an Olympic Lifting Platform. • Use with any barbells that have a collar over 50mm in diameter |
• Normal wear and tear, surface scratches cosmetic damage. • Drying out or cracking due to overexposure of UV rays. |
• Use a PH neutral detergent and wipe clean with a microfibre or lint free cloth • Avoid prolonged exposure to the elements, however, if this is unavoidable apply a rubber protectant. • If the outside is beginning to look dry apply a rubber rejuvenator such as Armorall or WD-40 and wipe clean with a lint free cloth. |
| Standard Bars | Manufacturing Fault | 12months | |||
| Olympic Bars | Manufacturing Fault | 12 months | • Use in Crossfit workouts • Drop or hit the bars end cap • Drop empty bar • Load bar past load rating specified for that bar |
- Cosmetic damages, surface scratches and rust (this is the responsibility of the purchaser to maintain) - The warranty for all Armortech bars is conditional on appropriate maintenance. |
• Clean chalk regularly out of the knurling to prevent moisture build up and rust • Maintain barbell with WD-40 applied via a dry cloth. The WD-40 will repel moisture which will in turn prevent rust. |
| Specialized Olympic Bars | Manufacturing Fault | 2 years | • Drop unevenly on any surface • Drop or hit the bars end cap • Drop empty bar • Load bar past load rating specified for that bar • Use any harsh chemicals in an attempt to clean product. • Store on the floor where it can be kicked or bashed around • Store in direct sunlight or overexpose to UV • Use WD-40 at all |
• Cosmetic damages, surface scratches and rust (appropriate care and consideration for the barbell should avoid this completely). • Collars coming loose (this is due to excessive overhead dropping or throwing with no plates on it. • Rust build up (this is due to a lack in cleaning or moisture removal from bar which is the sole responsibility of the purchaser) |
• Regularly clean any chalk or debris out of the knurling • Store in an appropriate racking system • Do not drop barbell excessively without any bumper plates on it • Apply a thin coat of White Lithium Grease into the collar every couple months |
| Klokov Bars | Manufacturing Fault | Limited lifetime | • Use any harsh chemicals in an attempt to clean product. • Store on the floor where it can be kicked or bashed around • Store in direct sunlight or overexpose to UV • Use WD-40 at all |
• Cosmetic damages, surface scratches and rust (appropriate care and consideration for the barbell should avoid this completely). • Collars coming loose (this is due to excessive overhead dropping or throwing with no plates on it. • Rust build up (this is due to a lack in cleaning or moisture removal from bar which is the sole responsibility of the purchaser) |
• Regularly clean any chalk or debris out of the knurling • Store in an appropriate racking system • Do not drop barbell excessively without any bumper plates on it • Apply a thin coat of White Lithium Grease into the collar every couple months |
| Hex Dumbbells | Manufacturing Fault | 12months | • Drop from overhead or height • Throw the dumbbells with momentum • Store in direct sunlight. • Hit the dumbbells together with force • Throw or drop onto hard surface |
• Dumbbell head becomes loose (this is a result of constant dropping) • Rubber head gets cut or chipped (another cause by throwing or dropping repeatedly) • Drying or cracking due to overexposure to UV - Normal wear and tear, surface scratches, cosmetic damage. |
• Use a PH neutral detergent to clean dumbbell and wipe dry with a microfibre or lint free cloth • Apply WD-40 to handle and wipe clean to avoid moisture build up and rust • Clean chalk out of the knurling regularly • Do not store in direct sunlight however if this is unavoidable apply a rubber protectant to rubber heads • If drying becomes apparent apply a rubber rejuvenator such as Armorall or WD-40 |
| Kettle Bells | Manufacturing Fault | 12months | • Throw or drop kettlebells against hard surfaces • Bang kettlebells together • Drop without controlled movement |
• Acids in sweat may cause slight rust over time. • Normal wear and tear, surface scratches cosmetic damages |
• Store Armortech kettlebells on an appropriate kettlebell storage rack (we recommend the Armortech 2 tier ketllebell rack) • Clean using a PH neutral detergent and wipe clean with a lint free or microfibre cloth • Keep out of direct sunlight |
| Attachments | Manufacturing Fault | 12months | |||
| Functional Trainers | Manufacturing Fault | Lifetime Frame, 2years cables and Pulleys | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Damage to the paint from contact with a hard surface – this is considered wear and tear • Loss of plastic protectors – this does not affect the structural integrity of the rack • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly wipe clean with a cloth, warm water and a PH Neutral detergent • When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage • Metal on metal contact will damage and chip the powder-coated surface |
| Home Gyms | Manufacturing Fault | 12months Frame. Pulleys and Cables, 6months Upholstery | • Place weights on the upholstered sections this will damage the internal foam if left for extended periods of time. • Clean with harsh chemicals |
• Damage from puncture of the upholstery from a sharp object • Rust from non maintenance (cleaning is essential in a sweaty environment and the frame should be wiped down with a penetrative lubricant such as WD40 after every 40 hours of use) |
• Clean the frame with a penetrative lubricant after every 40 hours of use and wipe dry (this will inhibit rust due to the sweat on the frame) • Clean upholstered section with a PH neutral detergent |
| Power Cages and Squat Racks | Manufacturing Fault | Lifetime Frame, 12months Parts | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Damage to the paint from contact with a hard surface – this is considered wear and tear • Loss of plastic protectors – this does not affect the structural integrity of the rack • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly wipe clean with a cloth, warm water and a PH Neutral detergent • When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage • Metal on metal contact will damage and chip the powder-coated surface |
| Smith Machines | Manufacturing Fault | Lifetime Frame, 12months Parts | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Damage to the paint from contact with a hard surface – this is considered wear and tear • Loss of plastic protectors – this does not affect the structural integrity of the rack • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly wipe clean with a cloth, warm water and a PH Neutral detergent • When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage • Metal on metal contact will damage and chip the powder-coated surface |
| Single Station Machines | Manufacturing Fault | 12months | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Damage to the paint from contact with a hard surface – this is considered wear and tear • Loss of plastic protectors – this does not affect the structural integrity of the rack • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly wipe clean with a cloth, warm water and a PH Neutral detergent • When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage • Metal on metal contact will damage and chip the powder-coated surface |
| All Other Strength Equipment | Manufacturing Fault | 12months | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Damage to the paint from contact with a hard surface – this is considered wear and tear • Loss of plastic protectors – this does not affect the structural integrity of the rack • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly wipe clean with a cloth, warm water and a PH Neutral detergent • When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage • Metal on metal contact will damage and chip the powder-coated surface |
| Cross Training | |||||
| Battle Ropes & climbing Ropes | Manufacturing Fault | 6months | • Fix the rope to a sharp or abrasive surface as this will wear out the nylon protective cover • Use the ropes on an abrasive surface • Mount using metal on metal components as friction will cause damage over time |
• Normal wear and tear, cosmetic damages, surface scratches • Screws falling out: This does not affect the core purpose of the ropes. If this occurs, we will dispatch you the parts with simple instructions required to replace the screw. • The need to repair the Battle rope grip ends is not considered a manufacturing fault as it can be easily rectified and will not affect the life or use of the rope. |
The ends of each rope are sealed and covered in a plastic coating. In some cases, due to heavy use the plastic coating can become dislodged which can easily be rectified by reinserting the coating onto the rope and affixing the hose clamp provided onto the top of the plastic coating. Secure the clamp and cover with electrical tape. • Check the hanging components regularly for any signs of wear and tear and replace as necessary to minimize risk of injury or further damages • Use only with the Armortech anchor point |
| Sand Bags and Bulgarian Bags | Manufacturing Fault | 6months |
•Slam or throw the bags •Drag the bags •Use on an abrasive surface |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Bulgarian Bags are not designed to be used on any abrasive surfaces as this will wear the vinyl on the seams and cause the ball to fail. We recommend using the wall balls with our wall ball targets or on a wall surface that has been painted to give it a smooth non-abrasive finish. • Regularly wipe clean with warm water and PH Neutral detergent, wipe dry |
| Medicine Balls | Manufacturing Fault | 6months | • Use for slam ball drills • Use on rigid and abrasive surfaces, as this will cause the outer cover to degrade |
- Splitting of the ball - caused by slamming the ball over time • Normal wear and tear, cosmetic damages, surface scratches |
-Wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth • It is recommended to use Medicine Balls on surfaces such as gym tiles, EVA jigsaw mats, stall mats or turf. Do not use on rigid and abrasive surfaces, as this will cause the outer cover to degrade and significantly shorten the life of the product. |
|
Wall Balls V2 HD Range
|
Manufacturing Fault |
3 months 6 months |
• Slam the ball • Use on an abrasive surface |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Wall Balls are not designed to be used on any abrasive surfaces as this will wear the vinyl on the seams and cause the ball to fail. We recommend using the wall balls with our wall ball targets or on a wall surface that has been painted to give it a smooth non-abrasive finish. • Regularly wipe clean with warm water and PH Neutral detergent, wipe dry |
| Slam Balls | Manufacturing Fault | 6 months | • Slam on sharp surfaces • Slam directly on the valve side • Use on abrasive or uneven surfaces |
• Valve failure • Puncture from a sharp object • Normal wear and tear, cosmetic damages, surface scratches |
• Slam Balls have been designed for slamming use on suitable surfaces such as gym tiles, EVA jigsaw mats, stall mats or turf • Wipe clean with a PH Neutral detergent and wipe dry • Regularly check for signs of damage and replace as necessary |
| Weight Vests | Manufacturing Fault | 6months |
• Use on an abrasive surface |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Vests are not designed to be used on any abrasive surfaces as this will wear the vinyl on the seams and cause the ball to fail. We recommend using the wall balls with our wall ball targets or on a wall surface that has been painted to give it a smooth non-abrasive finish. • Regularly wipe clean with warm water and PH Neutral detergent, wipe dry |
| Hammers | Manufacturing Fault | 12months | • Strike against a hard surface - the hammers are designed to be used on a tyre or rubber surface • Throw or drop from overhead or a height |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Regularly check the hammer for any damages before each use to minimize risk of injury |
| Plyometric Boxes - Foam | Manufacturing Fault | 6months | • Use sharp objects such as jewelry or sharp nails as this may damage the cover • Drag on abrasive surfaces |
• Normal wear and tear, cosmetic damages, surface scratches | • Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth |
| Plyometric Boxes - Wood | Manufacturing Fault | 12months | • Drag the boxes on the floor when transporting around the studio | • Normal wear and tear, cosmetic damages, surface scratches | • Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth • Check screws and surface for signs of wear and tear and maintain or replace as necessary |
| Plyometric Boxes - Steel | Manufacturing Fault | 12months | • Drag the boxes on the floor when transporting around the studio as this will cause the feet to come off |
Rubber surface adhesion: This is considered wear and tear, as often the motion of jumping on the box (or otherwise, over time) will cause dirt and dust to get caught in the foam and dislodge from the frame. If this occurs, we can provide you with Quick Grip glue to fix the issue. • Normal wear and tear, cosmetic damages, surface scratches |
Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth • Regularly check the rubber surface, as apply Quick Grip glue as required |
| Flooring | |||||
| Rubber Flooring | Manufacturing Fault | 12months | • Clean with harsh chemicals • Incorrectly install • Use incorrect chemicals, pesticides or herbicides • Use incorrect cleaning methods • Store or place any heavy or sharp items on the mat as this may cause a permanent indentation on the surface • Bend or fold the mat |
• Burns, cuts, accidents, vandalism, abuse, negligence, sweat • Abrasions/indentations due to use of inappropriate footwear or sports equipment • Minor sizing variances caused by natural temperature variance in EVA foams • Normal wear and tear, cosmetic damages, surface scratches |
• The tiles are bound with a Non-Toxic MDI (Polyurethane) binder for your safety and tested and approved to ASISO9239.1-2003 Part 1 to meet the BCA (Building code of Australia) requirements. • High traffic areas are more susceptible to wear and tear and therefore need more attention when it comes to maintenance • Clean mats with a vacuum cleaner and finish with warm water, damp mop/cloth using a PH-neutral detergent solution. |
| EVA Flooring | Manufacturing Fault | 12months | • Clean with harsh chemicals • Incorrectly install • Use incorrect chemicals, pesticides or herbicides • Use incorrect cleaning methods • Store or place any heavy or sharp items on the mat as this may cause a permanent indentation on the surface • Bend or fold the mat |
• Burns, cuts, accidents, vandalism, abuse, negligence, sweat • Abrasions/indentations due to use of inappropriate footwear or sports equipment • Minor sizing variances caused by natural temperature variance in EVA foams • Normal wear and tear, cosmetic damages, surface scratches |
• Due to the density and material of the Jigsaw mat, it may expand or contract slightly in areas with temperature variance or radiant heat source. This will not affect the safety or functionality of the mat but it will cause slight permanent change to the size of the mat over time. This will be more evident in the thinner mats such as the 20mm models. This may affect you later down the track when adding new mats due to slight size variation in the jigsaw pattern. • Clean mats with a warm water, damp mop/cloth using a PH neutral disinfectant. • It is recommended that shoes not be worn on the mats as the rubber on the shoes will scratch and scuff the surface of the mat and cause cosmetic damage, sharp toenails can often scratch the surface as well. |
| Astro Turf | Manufacturing Fault | 12months | • Use a sled which has scratched or damaged feet • Drop sharp items onto the track • Use abrasive materials on the track • Clean with harsh chemicals, herbicides or pesticides |
• Wearing out of the turf’s fibres is considered wear and tear - you will need to regularly maintain by vacuuming (if indoor) or hosing down with water (if outdoor) • Abrasions due to use of inappropriate footwear or sports equipment • Uses of in-fill products of an incorrect grade or level • Use of incorrect cleaning methods • Damages caused by incorrect installation • Normal wear and tear, cosmetic damages, surface scratches |
• If used indoors: Spray with a PH Neutral detergent, allow to dry and vacuum regularly |
| Artificial Grass | Manufacturing Fault | 5years | • Does not cover repairs made by any other party. • It does not apply if the defect is caused by abuse, accident, negligence, cuts, burns and/or vandalism. |
• Warranties do not cover normal wear and tear, failure of the sub-base, improper design, abrasion or wear caused by incorrect installation or an incorrect sub-base, the use of fill-in products of an incorrect level or grade, use of improper cleaning methods, use of inappropriate sports equipment or footwear and use of incorrect pesticides, chemicals or herbicides. • The warranty on artificial grass excludes soil erosion and water. |
• Spray with a PH Neutral detergent, wash or hose with water regularly |
| Accessories | |||||
| Boxing Bags and Stands | Manufacturing Fault | 12months | • Use with sharp objects such as weapons, jewelry or sharp nails • Clean with harsh chemicals • Use with a rigid tie down to affix the base of the punch bag to floor |
• Normal wear and tear, cosmetic damages, surface scratches | • Clean with a damp cloth using PH Neutral detergent and wipe dry • It is recommended that punch bags be used with protective hand gear • If tying down the base of the bag to the floor, use an elasticated band or strap • Regularly check for wear as tear as metal components will naturally degrade over time due to friction, and replace as necessary • Spare parts are available for purchase • Apply leather conditioning treatment to leather as necessary to avoid drying out the leather |
| Resistence bands/Power Bands | Manufacturing Fault | 6months | • Mount the bands on sharp or abrasive anchor points as this will cut the surface • Allow contact with direct metal or sharp objects |
• Breakages from sharp or abrasive surfaces • Normal wear and tear, cosmetic damages, surface scratches |
• Regularly check the bands for any signs of tear before every use to avoid injuries , and replace the bands as necessary |
| Gloves, Pads, Mitts | Manufacturing Fault | 12months | • Store when damp • Store for long periods in direct sunlight • Strike against abrasive materials |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Clean with a damp cloth using PH Neutral detergent and wipe dry • Cold hand wash and drip dry |
| Gym rings | Manufacturing Fault | 12months | • Store when wet • Clean with harsh chemicals • Store with heavy or sharp items on top as this may cause damage to the products |
• Normal wear and tear, cosmetic damages, surface scratches | • Clean with a damp cloth using a PH Neutral detergent and wipe dry • Regularly check for signs of wear and tear and replace as necessary |
| Gym Timers | Manufacturing Fault | 12months | - Drop - Submerge in Water |
• Damage due to electrical surge or to the power adapter • Damage to the outer casing will void the warranty • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Do not drop or submerge in water • Regularly clean with a PH neutral solution and wipe dry |
| Foam Rollers | Manufacturing Fault | 12months | • Use sharp objects such as jewellery or sharp nails as this may damage the product • Drag on abrasive surfaces |
• Normal wear and tear, cosmetic damages, surface scratches | • Wipe clean with warm water and a PH neutral detergent, and wipe dry |
| Mats ( Yoga ) | Manufacturing Fault | 6months | • Clean with harsh chemicals • Store in direct sunlight • Store when wet • Store or place any heavy or sharp items on the mat as this may affect the surface or foam structure underneath • Use with sharp objects such as jewelry or sharp nails |
• Abrasions/indentations due to use of inappropriate footwear or sports equipment • Normal wear and tear, cosmetic damages, surface scratches |
• Regularly wipe clean with a damp cloth/mop using a PH neutral disinfectant, and wipe dry • Do not store in direct sunlight • Do not store or place any heavy or sharp items on the mat; as this may affect the surface or foam structure underneath. • The XPE foam has water resistant characteristics, however do not leave or store the mats in a wet area for a prolonged time. If your mats are exposed to water, dry them as soon as possible. This will prevent mold or unnecessary damage to your mats. • The mats can easily be cleaned using a vacuum cleaner, finished with a damp mop using a PH Neutral detergent solution and should be done so every time after use. |
| All Other Accessories | Manufacturing Fault | 3months | • Use with sharp objects such as weapons, jewelry or sharp nails • Clean with harsh chemicals |
• Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Do not drop or submerge in water • Regularly clean with a PH neutral solution and wipe dry |
| Rigs | |||||
| Rigs | Manufacturing Fault | Lifetime frame | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the natural wear and tear of the products |
• Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust. |
| Rig Attachments | Manufacturing Fault | 12months | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating |
• Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the natural wear and tear of the products • All custom fabrications are warranted against structural faults under the normal warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold. • Normal wear and tear, cosmetic damages, surface scratches, chipping |
• Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust. • It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth. |
| Commercial Series | Manufacturing Fault | Lifetime Frame, 12months Upholstery | • Clean with harsh chemicals • Hit with hard or sharp objects as this will damage the powder coating • Allow sharp objects near the bench as this may cut the upholstery |
• Usage of Armortech Rig products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the wear and tear of the products • All custom fabrications are warranted against structural faults under the normal warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold. • Normal wear and tear, cosmetic damages, surface scratches, chipping • Upholstery coming loose/detaching: this is considered wear and tear and can be simply be reattached with a hot glue gun, upholstery/vinyl glue or a staple gun |
• Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust. • It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth. |
| MATRIX, VISION, Horizon, Tempo & Johnsons | Manufacturing Fault | See Manufacturers website | |||
| York Fitness | Manufacturing Fault | See Manufacturers website | |||
| Assault Bike | Manufacturing Fault | See Manufacturers website | |||
| Concept2 | Manufacturing Fault | See Manufacturers website | |||
| Bodyworks | Manufacturing Fault | See Manufacturers website | |||
| Inspire Fitness & Merrithew | Manufacturing Fault | See Manufacturers website | |||
| Volt Pilates | Manufacturing Fault | See Manufacturers website | |||
| Everlast, Punch, Rocktape & Sting. | Manufacturing Fault | See Manufacturers website | |||
| All Other Brands | Manufacturing Fault | See Manufacturers website |