Service Enquiry
| For service enquiries: One of our service technicians will be in contact with you. Please allow 1-3 business days for a response, and ensure all the information is given in order for us to action the request as soon as possible. Please ensure to attach and include: 1. A photo, and/or video, of the faulty item 2. Your availability over the next few days 3. Please ensure to attach an Invoice: proof of purchase for warranty requests. |
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Certain brands that Flex Fitness Equipment sells within our product range; Have their own service team. For the following brands; Please submit your warranty request directly via links provided. |
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If you own one of the following brands: Matrix, Vision, Horizon, Tempo and Johnsons. Please submit your service request via this link: Click here |
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If you own a Concept2 Product. Please submit your warranty directly via this link: Click here You will find the Service Request, Warranty Information and Product Manuals. |
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If you own a Pro-Form or NordicTrack Product. Please submit your warranty directly via this link: Click here Phone: 1800 993 770 02 8811 2200 |
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If you own a York Fitness Product. Please submit your warranty directly via this link: Click here |
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FOR ALL OTHER BRANDS & PRODUCTS Armortech, Airmill, OMA, Strength Master, GO30, Fitlux, FFITTECH, etc.. Please email us at service@flexequipment.com.au & our service team will be in contact with you asap. For information on Warranty, please check our Warranty Page. Thank you for your time & understanding. |
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