For service enquiries: One of our service technicians will be in contact with you. Please allow 1-3 business days for a response, and ensure all the information is given in order for us to action the request as soon as possible.

Please ensure to attach and include:

1. A photo, and/or video, of the faulty item
2. Your availability over the next few days 
3. Please ensure to attach an Invoice: proof of purchase for warranty requests. 

Certain brands that Flex Fitness Equipment sells within our product range; Have their own service team. For the following brands; Please submit your warranty request directly via links provided.

If you own one of the following brands: Matrix, Vision, Horizon, Tempo and Johnsons. Please submit your service request via this link: Click here.

If you own a Concept2 product, please submit your warranty directly via this link: Click here. You will find the Service Request, Warranty Information and Product Manuals.

If you own a Pro-Form or NordicTrack product, please submit your warranty directly via this link: Click here. You can also call them on 1800 993 770 or 02 8811 2200.

If you own a York Fitness product, please submit your warranty directly via this link: Click here.

FOR ALL OTHER BRANDS & PRODUCTS: Armortech, Airmill, OMA, Strength Master, GO30, Fitlux, FFITTECH, etc. Please email us at service@flexequipment.com.au & our service team will be in contact with you asap.

For information on Warranty, please check our Warranty Page. Thank you for your time & understanding.