Service Enquiry

 
For service enquiries: One of our service technicians will be in contact with you.
Please allow 1-3 business days for a response, and ensure all the information is given in order for us to action the request as soon as possible.

Please ensure to attach and include:

1. A photo, and/or video, of the faulty item
2. Your availability over the next few days
3. Please ensure to attach an Invoice: proof of purchase for warranty requests.
 

Certain brands that Flex Fitness Equipment sells within our product range; Have their own service team. 
For the following brands; Please submit your warranty request directly via links provided.
 
If you own one of the following brands: Matrix, Vision, Horizon, Tempo and Johnsons.

Please submit your service request via this link: Click here
If you own a Concept2 Product.

Please submit your warranty directly via this link: Click here

You will find the Service Request, Warranty Information and Product Manuals.
If you own a Pro-Form or NordicTrack Product.

Please submit your warranty directly via this link: Click here

Phone: 1800 993 770
02 8811 2200
If you own a York Fitness Product.

Please submit your warranty directly via this link: Click here

FOR ALL OTHER BRANDS & PRODUCTS
Armortech, Airmill, OMA, Strength Master, GO30, Fitlux, FFITTECH, etc..

Please email us at service@flexequipment.com.au & our service team will be in contact with you asap.

For information on Warranty, please check our Warranty Page.
Thank you for your time & understanding.

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